Returns & Exchanges
At Bijou Jewellery we want you to be happy with your purchase. However if your goods do not meet your satisfaction you may return item/s to us within 30 days for a refund or exchange. Items must be in the original unworn condition and returned with any original presentation boxes.
Certain items are excluded from the return guarantee; these are personalised engraved items and custom sized rings. Please note that pierced jewellery (eg. earrings, navel bars) must be returned unworn in the original packaging, we cannot accept returns of these items otherwise. Goods which are unworn and have arrived damaged or faulty must be returned within 30 days.
If you have created an account with us simply log in and select which items you wish to return here
If you do not have an account please fill out the returns form below to contact us for a returns authorisation number: