This information is our privacy notice. It explains what we do with your personal information, why we need to use it and how we protect it and what rights you have to control our use of your personal data.
1. This is a notice to inform you of our policy about all information that we record. It sets out the conditions under which we may process any information that we collect, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at https://www.knowyourprivacyrights.org/
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
What information we collect about you;
We collect information about you when you provide it to us, when you use our services, and when other sources provide it to us, as further described below.
Information you provide to us;
We collect information about you when you input it into our webpage or otherwise provide it directly to us.
Account and Profile Information:
We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through our webpage. For example, you provide your contact information and, in some cases, billing information when you create an account to make a purchase from us.
Content you provide through our products:
Where you engage our services to supply custom or personalised jewellery, you may also provide further data for us to create your order. This content includes any information about you that you may choose to include. Content you provide through our websites:
We collect other content that you submit to these websites. For example, you provide content to us when you provide feedback or when you participate in reviews. Information you provide through our support channels: We also provide you with customer support, where you may choose to submit information regarding a problem you are experiencing with a product/service. If you chose to submit such information you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, images or information that would be helpful in resolving the issue.
We collect certain payment and billing information when you place an order or create an account with us. For example, we ask you to designate a billing representative, including name and contact information, upon registration.
Information we collect automatically when you use our services;
We collect information about you when you use our webpage, including browsing our websites and taking certain actions within the webpage.
Your use of our webpage: We keep track of certain information about you when you visit and interact with our webpage;
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access our webpage. This device information includes your connection type and settings when you install, access, update, or use our webpage. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you a with a better service experience. How much of this information we collect depends on the type and settings of the device you use to access the services.
To communicate with you about our goods and services: we use your contact information to send transnational communications to you via email, provide customer support and/or technical advice.
To display it on our website: our website (and/or third-party review site) allows you to post information with a view to that information being read, copied, downloaded, or used by other people. E.g. posting a message or review of our goods and services in posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
To communicate latest offers and developments within the company: We use your contact information to send promotional and informative newsletters to you. This will only be done if you have expressly consented to receiving these types of communications.
To provide customer support: we use your information to resolve issues you encounter and to assist with any other enquiries you may have. When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. 4-12 We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. To process a complaint: when we receive a complaint, we record all the information you have given to us and we use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
To process payment of your order with us: payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page within our website hosted by Paypal. That page may be branded to look like a page on our website.
Use of information we collect through automated systems when you visit our website;
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information. |
Information we process because we have a contractual obligation with you;
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to: verify your identity for security purposes sell products to you provide you with our goods and services provide you with suggestions and advice on products, services and how to obtain the most from using our website.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent;
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at firstname.lastname@example.org. However, if you do so, you may not be able to use our website or our services further.
Information we process for the purposes of legitimate interests We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to: whether the same objective could be achieved through other means whether processing (or not processing) might cause you harm whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so For example, we may process your data on this basis for the purposes of: record-keeping for the proper and necessary administration of our business responding to unsolicited communication from you to which we believe you would expect a response protecting and asserting the legal rights of any party insuring against or obtaining professional advice that is required to manage business risk protecting your interests where we believe we have a duty to do so Information we process because we have a legal obligation;
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information. Disclosure and sharing of your information Sharing with third parties We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our services.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.
Bijou Jewellery partners: We work with third parties who provide consulting, marketing, sales, support and technical services to deliver and implement customer solutions With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display product reviews written by customers on our website. With your consent, we may post your name alongside the review if you should choose to include this. Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to:
1) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements,
2) enforce our agreements, policies and terms of service,
3) protect the security or integrity of our products and services,
4) protect Bijou Jewellery, our customers or the public from harm or illegal activities
5) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Credit reference: to assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money. Data may be processed outside the European Union: our websites are hosted in the UK. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
Access to your personal information: at any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
Removal of your information: If you wish us to remove personally identifiable information from our website and/or database, you may contact us at email@example.com. This may limit the service we can provide to you.
Opt-out of communications: you may opt out of receiving promotional and/or informative communications from us by using the unsubscribe like within each email or by contacting us at firstname.lastname@example.org.
Retention period for personal data: except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: to provide you with the services you have requested; to comply with other law, including for the period required by tax authorities. court.
Effective Date: 11.05.2018